Get in Touch With Us
Whether you have spotted something that needs updating, want to share feedback on one of our casino reviews, or have a general question about how we compare Australian online casinos and pokies sites, we are happy to hear from you. This page explains the best way to reach us and what happens once you do.
How to Contact Us
Email is the most direct route to our team. We read every message personally and aim to respond within two working days. You can reach us at [email protected].
When you write, a few lines of context make a real difference. Letting us know upfront what your message is about — a specific casino review, a question about PayID deposits, a correction to published information — means we can get it to the right person straight away and respond faster.
What You Can Write to Us About
We welcome all kinds of enquiries. The most common reasons readers get in touch include:
- Accuracy and corrections — If you believe something in our reviews or comparison tables is out of date or incorrect, please flag it. We take accuracy seriously and review every report we receive.
- General questions — Unsure how we assess a casino's bonus terms, or what PayID acceptance means in practice? Ask and we will do our best to help.
- Content suggestions — If there is a topic you would like us to cover — a casino you think deserves a closer look, or a question about Australian gambling law — we genuinely consider reader suggestions when planning new content.
- Partnership and commercial enquiries — If you represent a casino brand or a related business and would like to discuss how we work, please introduce yourself and outline your proposal. We review all approaches on their merits; commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention it in your message. We can point you toward appropriate support services in Australia.
- Technical issues — Broken links, pages that do not load correctly, or anything on the site that is not working as it should — let us know and we will look into it.
What to Expect After You Write
Every message is read by a real member of our team. We do not send automated replies in place of a genuine response. Once your email arrives:
- It is reviewed and directed to the most relevant person on the team.
- If it relates to a factual matter — a bonus figure, a licensing detail, a payment method — it is cross-checked before we reply.
- You receive a personal response, usually within two working days. During unusually busy periods it may take a little longer, and we appreciate your patience.
How We Keep Our Reviews Honest
Casino Australia is an independent comparison site. We research and review offshore online casinos that accept Australian players, with a particular focus on sites that support PayID and carry a strong range of online pokies. Our assessments cover welcome offers, game libraries, payment options, and the terms attached to bonuses — all factors that matter to Australian players deciding where to play.
Our editorial ratings are not for sale. Casinos may appear in sponsored positions, and we may earn a commission if a reader visits a casino through one of our links — but commission does not determine how a site is scored or where it ranks. Reader feedback is one of the ways we keep that standard in check, so if something looks wrong, we want to know.
If you are comparing sites and want to understand how we approach the assessment process, our review methodology is explained alongside each individual casino write-up on the site's main comparison pages.
A Note on Response Times and Scope
We cover online casinos for Australian adults and focus on the information that helps readers make an informed choice. There are things we are not able to help with directly — account disputes with a specific casino, withdrawal problems, or complaints about a bonus that was not honoured. For those matters, the casino's own support team is the right first contact; if they are unable to resolve it, an alternative dispute resolution service may be an option depending on the casino's licensing jurisdiction.
What we can do is take note of patterns. If multiple readers flag the same issue with a casino we have reviewed, that feeds into our next editorial assessment of that site.
We Value Straight Talk
Casino Australia exists to give Australian players a clear, honest picture of where the better online casinos sit and what each one actually offers. Reader messages — corrections, questions, criticism — are part of what keeps that honest. Thank you for taking the time to get in touch. We will get back to you.